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Privacy Policy

Last updated: March 2025.

Agent Astro Inc. ("Agent Astro", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, application, and services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Who We Are

Agent Astro Inc. is a Canadian company that provides regulatory intelligence tools for medical device companies and professionals. Our software aggregates publicly available data to help users better understand regulatory pathways.

We are headquartered in Ottawa, Ontario, Canada, and subject to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

a. Information You Provide Directly

  • Name, email address, company name, and other contact information
  • Billing and payment details (collected via Stripe)
  • Account credentials and usage preferences

b. Information We Collect Automatically

  • IP address, device type, browser type
  • Usage data such as pages viewed, time spent on platform, features accessed
  • Log and diagnostic information

We use cookies and similar technologies to enhance functionality and improve user experience. You can control cookie preferences in your browser settings.

3. How We Use Your Information

We use your information to:

  • Provide and operate the Services
  • Process payments and manage subscriptions
  • Respond to inquiries and provide customer support
  • Send important account or service notifications
  • Improve, analyse, and develop our platform
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. How We Share Information

We may share personal information with:

  • Service providers who assist in providing the Services (e.g., Stripe for payment processing, cloud hosting providers, analytics tools)
  • Legal authorities if required to comply with applicable laws, regulations, or legal processes
  • Business acquirers if Agent Astro is involved in a merger, acquisition, or sale of assets

Each of our service providers is contractually bound to protect your personal information and use it only for specified purposes.

5. Data Storage and Security

Your personal data may be stored in Canada, the United States, or other jurisdictions depending on where our service providers operate. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

However, no method of transmission over the Internet or electronic storage is 100% secure. You use the Services at your own risk.

6. Data Retention

We retain your information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete or anonymise your information, unless we are legally required to retain it.

7. Your Rights and Choices (Under PIPEDA)

As a Canadian company, we respect your rights under PIPEDA. You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Withdraw your consent to our use of your information (subject to legal or contractual restrictions)

To exercise your rights, contact us at info@agentastro.ai

8. International Users

If you are accessing the Services from outside Canada (e.g., from the United States), please note that your information will be transferred to and processed in Canada and potentially other countries where our service providers are located. These jurisdictions may not offer the same level of privacy protection as your home country.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Services. Your continued use of the Services after the changes become effective constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact:

Agent Astro Inc.
265 Franklin Street, Suite 1702
Boston, MA 02110 United States

info@agentastro.ai